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Gorgias is a multi-channel helpdesk integrated with e-commerce merchants. It allows merchants to manage all their support from one place and connects all business apps and all communication channels to provide support agents a unified view of their customers. It also sets auto-responses to common customer requests. Gorgias was founded in 2015 by Alex Plugaru and Romain Lapeyre and it is headquartered in San Francisco, California.
Marketing fuels PLG engine with MQLs to attract initial users into viral loops.
Sales gets PLG signals to engage with promising product-qualified leads.
They still reach out to marketing-qualified leads as well, to attract initial users.
CS teams receive playbook tasks to onboard new users that get stuck on certain features.
They also act on incoming PLG churn risk signals and try to revive declining paying customers.
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Gorgias
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