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Turn your existing CRM
into a better

Vitally

alternative

Your CRM has powerful features. It deals with tasks, automations, emails... and already holds most customer data. By adding customer success metrics, 360° dashboards and product-led growth signals from your SaaS platform, you can start focussing on those worrying onboardings, or on those almost-churning accounts. All from within your existing CRM.
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⭐️ ⭐️ ⭐️ ⭐️ ⭐️  4.7/5

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Turn your platform into a churn warning system

Trigger engagement sequences that target those customers that need help,
based on how they use your product and interact with your brand.

turn customer data into revenue

Gorgeous customer 360 views, one click away

Get actionable product-led growth metrics right where the action is, without missing out on beautiful interactive customer 360 dashboards on historical product usage and other KPIs.

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360 degree customer dashboards
Engagement Score

Identify users with onboarding problems, or at risk of churn

Monitor various platform events and screens at scale, and get engagement and churn risk scores for each customer, both on user and account level.

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Uncover key features during onboarding

Discover which platform features and support activities are influential for trial-to-paid conversion and customer retention, and which ones are key to avoid churn.

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Feature Adoption
Churn Action

Take action in the tools you're already using

Get your customer engagement metrics, signals, tasks and tickets in the engagement apps you already know and use. Run signal-specific automations, the moment it happens.

Integrations
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journy.io on HubSpot Churn Task
Malte Kahrs
Owner & CEO
We proud ourselves to still provide personal, human support, every time a customer or reseller needs it. journy.io lets us save money and time, by providing behaviour-based qualification insights.
Watch the full interview
Sales Scoring
Sales Process

360 customer view

journy.io integrates with your entire tech stack, including website and platform, to provide a single holistic view of your accounts and users.

B2B first, B2C included

journy.io was built from the ground up to support B2B, as accounts are handled as separate user-linked entities, not just users grouped together.

Journey values

Attribute a value to each account and user, and you get clearcut indications on how healthy your business is, and how much revenue is at risk of churning.

No SQL, no data crunching

Don't waste time in monthly going through data sheets and making vague analysis to define signals that are best triggered automatically, immediately and algorithmically.

Rule-based

Health scores, stages, segments and other engagement metric definitions are rule-based, on any possible customer property, event, interaction or datapoint.

Build own metrics

You can optionally create your own health and engagement metrics through simple logical, mathematical and time-related functions.

Select active contacts

We have a flexible pricing model that grows when you do.
Pricing is based on monthly active contacts (MACs).
Select billing cycle
Select data retention
Select the amount of monthly active contacts
1000
Monthly active contacts (MACs) are users and accounts that have been active in the last 31 days. 1 account with 2 users counts for 3 contacts.
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Startup
0
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billed
0 Contacts
Monthly Active Contacts
Unlimited Seats and Usage
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Customer Journey Analytics
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Conversion, Expansion & Churn Prediction
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PLG Signals & Scoring
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ICP Segments & Personas
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Account & User Playbook Automations
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Inbox with Cases & Tasks
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Customer Data Platform
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Chat - Email - Phone support
Online help center
No dedicated support

Set up journy.io
in under one hour

Create your trial account and start driving a product-led growth strategy.

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1
Connect Sources
One-click integration with Segment, Intercom, HubSpot, Salesforce, Stripe, Zendesk, and many more...
* Native connection to your SaaS platform requires SDK integration.
2
Define scores and signals
Use gathered insights to define lifecycle stages, health profiles, buying signals, upsell moments, churn detection, buyer personas and other segments and signals.
* No coding required.
3
Turn signals into actions
Create playbook actions that trigger engagement workflows when signals occur.
* No coding required.