journy.io | Prevent Churn Now

Features

All our pricing models are full-featured.

Lifecycle Stage Management

Define simple rules that define the stages a customer traverses along his/her journey.

Machine Learning - Smart Signals

journy.io learns from each past conversion and automatically defines rules for identifying future conversion, expansion and churn candidates.

Customer Journey Analytics

Get powerful insights on any element that influences user behaviour, such as property, events, screens, content, etc. Use these insights to quickly define PLG signals and segments.

PLG, Health & Custom Scores

Out of Smart and manual signals, important PLG and Health related scores are being automatically computed. Additionally, journy.io allows for building additional scores.

Conversion & Churn Prediction

Conversion, Expansion and Churn candidates are automatically detected through signals and scores, used as trigger for automation playbooks.

Playbooks and Actions

Define the actions to be performed when accounts and users have PLG signals triggered. Monitor if these customers reach Playbook goals and over time, optimise playbook for goal conversion.

Inbox with Cases & Tasks

When customer engagement requires supervised/manual outreach, journy.io offers an inbox where cases are submitted to, including step-by-step tasks. Once a case closed or assigned to someone else, a next one awaits intervention.

Customer Data Platform

Easily collect customer data and events from SaaS platform, website and ecosystem apps; enrich the data with PLG intelligence, and sync it all to the tools you already use.

Frequently Asked Questions

Transparency is our motto.

When do I need to update to a paying/higher plan?

Once you’ve reached 70% of the current plan’s data boundary, you will start receiving first contact capacity notifications. You'll receive them again at 80%, 90% and finally 100%. When reaching the boundary, all sources will be paused to automatically avoid ingesting more contacts. To unpause/enable sources again, allowing them to ingest data and new users/accounts again, you should add capacity by moving to a larger plan.

What is a ‘contact’?

A ‘contact’ is an identified person or account. One account with two users would count as three contacts.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, AMEX, Discover, JCB, Ideal, Maestro.

How long does it take to set up journy.io?

You can create your account and connect the first data sources quickly. A basic setup can start showing value in the first session.

A full retention setup usually depends on your data sources, integrations, and playbook complexity. Most teams can move from initial setup to a working churn-risk model and retention playbooks within a few weeks.

How much effort is needed to maintain and operate?

Maintenance with journy.io PLG signals is very light-weight and is rather reactive. After a while you may see (but not necessarily!) that signals loose their strength for which you then need to re-analyse your key segment's product usage and properties, and re-define signals. This is typically done once a year, ONLY when tackling new types of leads that use the product differently than the previous segment. Otherwise, there is no maintenance at all.

What happens when I reach my contact limit?

journy.io will let you know before you reach your limit, so there are no surprises.

If your customer base grows, you can move to the next plan or speak with us about the best option for your team. Your data, playbooks, and customer history remain intact.

Do we comply with GDPR when using your platform?

Yes! If you create an account, you agree to our Data Processing Agreement (DPA) that states that you clearly need to ask permission to your web- and(!) app users to accept cookies from journy.io, for the purpose of monitoring their actions. Only when endusers agree, can you provide us events and data that we will process and keep. We will never share any data to any 3rd party, be it the data itself, any derived intelligence from that data, or even analytics on that data. The data remains your property. journy.io merely processes it for you. We further also allow you to support your users in their request to view which data you hold on them, or to delete all their data if they request you to do so.

Do you offer a free trial?

Yes. You can start with journy.io without a credit card and explore how your customer data can be used to detect churn risk and trigger retention playbooks.

The exact setup depends on your data sources and the level of automation you want to activate.

Why not use a heavy CS platform?

Enterprise CS tools are powerful, but many SaaS teams end up paying for complexity they do not need. Journy gives you the retention intelligence, account health, and automated playbooks you need without a long implementation cycle or enterprise price tag.

Why not build it internally?

Because churn prevention is not just a dashboard. You need clean signals, scoring logic, CRM context, playbooks, alerts, lifecycle tracking, and constant iteration. Building that internally means stitching together multiple tools and depending on technical resources every time the model changes.

journy.io gives your team a no-code retention system they can manage themselves.

Exceptional Value
without Enterprise Pricing

Select active contacts

Features

Frequently Asked Questions

Set up journy.io
in under one hour

Exceptional Value without Enterprise Pricing

Select active contacts

Features

Frequently Asked Questions

Set up journy.ioin under one hour

Exceptional Value
without Enterprise Pricing

Set up journy.io
in under one hour