When do I need to update to a paying/higher plan?
Once you’ve reached 90% of the current plan’s data boundary, you will start receiving notifications that data will be cut-off at your plan’s contact limit, on a first-in, first-deleted basis. If you do not want to lose these unique leads and customers, you should add capacity by moving to a larger plan.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, AMEX, Discover, JCB, Ideal, Maestro.
How much effort is needed to maintain and operate?
Maintenance with journy.io PLG signals is very light-weight and is rather reactive. After a while you may see (but not necessarily!) that signals loose their strength for which you then need to re-analyse your key segment's product usage and properties, and re-define signals. This is typically done once a year, ONLY when tackling new types of leads that use the product differently than the previous segment. Otherwise, there is no maintenance at all.
What happens when I reach my contact limit?
journy.io will let you know before you reach your limit, so there are no surprises.
Do we comply with GDPR when using your platform?
Yes! If you create an account, you agree to our Data Processing Agreement (DPA) that states that you clearly need to ask permission to your web- and(!) app users to accept cookies from journy.io, for the purpose of monitoring their actions. Only when endusers agree, can you provide us events and data that we will process and keep. We will never share any data to any 3rd party, be it the data itself, any derived intelligence from that data, or even analytics on that data. The data remains your property. journy.io merely processes it for you. We further also allow you to support your users in their request to view which data you hold on them, or to delete all their data if they request you to do so.
Why not build it internally?
Because churn prevention is not just a dashboard. You need clean signals, scoring logic, CRM context, playbooks, alerts, lifecycle tracking, and constant iteration. Building that internally means stitching together multiple tools and depending on technical resources every time the model changes.
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