Resource Library

All
Fundamentals
Cook Books
Your Guide to Customer Profiling & Database Enrichment
A holistic view on how to ensure that your data is up-to-date and how that will change the way you keep and treat customers, upsell and reduce churn
Download
What’s a Customer Data Platform and why you need it
A complete guide on managing and enriching customer data and why it’s so important for your business.
Download
The Ultimate Guide to Product Adoption
A full step by step guide on how to bring your product adoption to the next level. Maximize the success of your next Release.
Download
Multi-channel campaign-based marketing
A simple guide on how to define and structure your marketing campaigns for maximum impact!
Download
PLG Funnel Optimization Scorecard
Growth teams in product-led SaaS companies know that optimizing the PLG funnel is key to increasing conversion and retention. But how do you identify the weak points?
Download
Churn Prediction & Retention Cheat Sheet
Customer Success teams play a crucial role in reducing churn and driving long-term revenue growth. But what if you could predict churn before it happens?
Download
The AI-Powered Playbook for Closing More PQLs
Sales teams in product-led growth (PLG) companies face a unique challenge: converting Product-Qualified Leads (PQLs) who have already engaged with the product but haven't yet upgraded or purchased.
Download
The Data-Driven Product Manager's Guide to PQLs
Product teams in PLG SaaS companies are increasingly responsible for revenue growth, not just feature development. But how do you use data to turn engaged users into paying customers?
Download
Your Guide to Customer Profiling & Database Enrichment
A holistic view on how to ensure that your data is up-to-date and how that will change the way you keep and treat customers, upsell and reduce churn
Download
What’s a Customer Data Platform and why you need it
A complete guide on managing and enriching customer data and why it’s so important for your business.
Download
The Ultimate Guide to Product Adoption
A full step by step guide on how to bring your product adoption to the next level. Maximize the success of your next Release.
Download
Multi-channel campaign-based marketing
A simple guide on how to define and structure your marketing campaigns for maximum impact!
Download
PLG Funnel Optimization Scorecard
Growth teams in product-led SaaS companies know that optimizing the PLG funnel is key to increasing conversion and retention. But how do you identify the weak points?
Download
Churn Prediction & Retention Cheat Sheet
Customer Success teams play a crucial role in reducing churn and driving long-term revenue growth. But what if you could predict churn before it happens?
Download
The AI-Powered Playbook for Closing More PQLs
Sales teams in product-led growth (PLG) companies face a unique challenge: converting Product-Qualified Leads (PQLs) who have already engaged with the product but haven't yet upgraded or purchased.
Download
The Data-Driven Product Manager's Guide to PQLs
Product teams in PLG SaaS companies are increasingly responsible for revenue growth, not just feature development. But how do you use data to turn engaged users into paying customers?
Download
Jorge Urios
co-founder & CEO
We run drip email and social retargeting campaigns, powered by journy.io behavioural segments and health scores. The result was an immediate 17% conversion rate increase.
Watch the full interview

Built for B2B & B2C SaaS, simultaneously

Changing the way you do business, case by case.

Sales

Increased Quota Attainment, Increased Conversions, Improved Pipeline Velocity, Shorter Sales Cycles, Increased Upsells, Increased ACV

Analyse feature importance, usage and impact.

Build key product metrics without SQL, nor coding.

Easily create customer segments based on any product interaction.

Comply to GDPR and CCPA.

Success

Improved Retention, Reduced Churn, Improved CSAT Score, Improved NPS. Improved Health Score, Improved CLV

Analyse feature importance, usage and impact.

Build key product metrics without SQL, nor coding.

Easily create customer segments based on any product interaction.

Comply to GDPR and CCPA.

Growth

Improved Targeting, Improved Lead Velocity, Improved Conversion, Increased Signups. Increased Marketing, Sourced Revenue

Analyse feature importance, usage and impact.

Build key product metrics without SQL, nor coding.

Easily create customer segments based on any product interaction.

Comply to GDPR and CCPA.

Product

Improved Product Adoption, Optimised DAU/WAU/MAU, Improved Time to Value, Increased # of PQLs & PQAs, Increased Virality

Analyse feature importance, usage and impact.

Build key product metrics without SQL, nor coding.

Easily create customer segments based on any product interaction.

Comply to GDPR and CCPA.

Revenue Ops
Sales
Growth
Customer Success
Marketing
Build revenue playbooks based on how people use your product
Stop crunching CRM records and data sheets once a month, to find risks and opportunities. Organise your workflows around real-time PQL signals, playbook actions, and customer data from across your stack.

Work in the tools you already know and use
Give easy access to product data
 PQL intelligence and actions, the moment it happens
 All point'n'click, no SQL or coding needed
Check out our use cases
Share Customer Data
Detect which leads are hot. Sell more with less effort.
Stop wasting time on unqualified leads. Look out for promising product qualified leads that trigger specific buying signals, and make more meaningful calls, knowing which features they're interested in.

Get prioritized call lists, sorted by likelihood-to-buy
See unified view of each account and their users
 Get cases with follow up tasks in your team inbox
 Get tasks and product data in your existing CRM
Check out our use cases
health score
Easily test new PLG strategies and improve conversions
Try out new PQL conditions, assign different engagement variations, and monitor how conversions progress over time.

See which features are most frequently used
Quickly test new PQL conditions and actions
 Prove which engagement playbooks work best
 All point and click, no code required
Check out our use cases
PQL Experiments
Onboard. Monitor product usage. Reduce churn, proactively.
Keep track of each individual user and account at scale, and get notified on expansion and cross-selling opportunities. Identify those who are at risk of churning, and pro-actively reach out to them.

Get notified on churn risk and expansion opportunities
Get cases with follow up tasks in your team inbox
 See all account and user activities in one place
 Collaborate with sales and marketing thru quick actions
Check out our use cases
journy.io customer success use case
Convert more through hyper-personal automations
Target the right audience at the right time with the right message. Your existing automations get power-boosted with customer engagement metrics.

Automatically add PQLs to engagement automations
 Get product usage data in your existing marketing tools
 Lower customer acquisition costs‍
Check out our use cases
journy.io marketing use case
Check out our use cases

Set up journy.io
in under one hour

Create your free account and start driving a product-led growth strategy with the tools you're already using.

Get Started 
1
Connect Sources & Destinations
One-click integration with Segment, Intercom, HubSpot, Salesforce, Zoho, Stripe, Chargebee, Close, customer.io, Slack, Discord, and many more...
* Native connection to your platform requires SDK integration.
2
Gather & Sync PLG Intelligence
Analyse and auto-detect signals that most impact conversion, expansion & churn flows, and get actionable PLG scores. Sync all those back to your connected apps.
* No coding required.
3
Turn signals into playbook actions and inbox cases
Create and fine-tune engagement playbooks for maximum goal conversion. Add cases for supervised outreach.
* No coding required.
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