journy.io | Resource Library

Your Guide to Customer Profiling & Database Enrichment

A holistic view on how to ensure that your data is up-to-date and how that will change the way you keep and treat customers, upsell and reduce churn

Download 

What’s a Customer Data Platform and why you need it

A complete guide on managing and enriching customer data and why it’s so important for your business.

Download 

The Ultimate Guide to Product Adoption

A full step by step guide on how to bring your product adoption to the next level. Maximize the success of your next Release.

Download 

Multi-channel campaign-based marketing

A simple guide on how to define and structure your marketing campaigns for maximum impact!

Download 

PLG Funnel Optimization Scorecard

Growth teams in product-led SaaS companies know that optimizing the PLG funnel is key to increasing conversion and retention. But how do you identify the weak points?

Download 

Churn Prediction & Retention Cheat Sheet

Customer Success teams play a crucial role in reducing churn and driving long-term revenue growth. But what if you could predict churn before it happens?

Download 

The AI-Powered Playbook for Closing More PQLs

Sales teams in product-led growth (PLG) companies face a unique challenge: converting Product-Qualified Leads (PQLs) who have already engaged with the product but haven't yet upgraded or purchased.

Download 

The Data-Driven Product Manager's Guide to PQLs

Product teams in PLG SaaS companies are increasingly responsible for revenue growth, not just feature development. But how do you use data to turn engaged users into paying customers?

Download 

Your Guide to Customer Profiling & Database Enrichment

A holistic view on how to ensure that your data is up-to-date and how that will change the way you keep and treat customers, upsell and reduce churn

Download 

What’s a Customer Data Platform and why you need it

A complete guide on managing and enriching customer data and why it’s so important for your business.

Download 

The Ultimate Guide to Product Adoption

A full step by step guide on how to bring your product adoption to the next level. Maximize the success of your next Release.

Download 

Multi-channel campaign-based marketing

A simple guide on how to define and structure your marketing campaigns for maximum impact!

Download 

PLG Funnel Optimization Scorecard

Growth teams in product-led SaaS companies know that optimizing the PLG funnel is key to increasing conversion and retention. But how do you identify the weak points?

Download 

Churn Prediction & Retention Cheat Sheet

Customer Success teams play a crucial role in reducing churn and driving long-term revenue growth. But what if you could predict churn before it happens?

Download 

The AI-Powered Playbook for Closing More PQLs

Sales teams in product-led growth (PLG) companies face a unique challenge: converting Product-Qualified Leads (PQLs) who have already engaged with the product but haven't yet upgraded or purchased.

Download 

The Data-Driven Product Manager's Guide to PQLs

Product teams in PLG SaaS companies are increasingly responsible for revenue growth, not just feature development. But how do you use data to turn engaged users into paying customers?

Download 

Valeri Potchkailov

co-founder & CEO



With over 200 new signups per week, we rely on journy.io to tell us which users from which accounts to focus on. And for each promising lead, we receive detailed tasks in our CRM with live usage context.

 Watch the full interview

Built for B2B & B2C SaaS, simultaneously

Changing the way you do business, case by case.

Sales

Increased Quota Attainment, Increased Conversions, Improved Pipeline Velocity, Shorter Sales Cycles, Increased Upsells, Increased ACV



Analyse feature importance, usage and impact.



Build key product metrics without SQL, nor coding.



Easily create customer segments based on any product interaction.



Comply to GDPR and CCPA.

Success

Improved Retention, Reduced Churn, Improved CSAT Score, Improved NPS. Improved Health Score, Improved CLV



Analyse feature importance, usage and impact.



Build key product metrics without SQL, nor coding.



Easily create customer segments based on any product interaction.



Comply to GDPR and CCPA.

Growth

Improved Targeting, Improved Lead Velocity, Improved Conversion, Increased Signups. Increased Marketing, Sourced Revenue



Analyse feature importance, usage and impact.



Build key product metrics without SQL, nor coding.



Easily create customer segments based on any product interaction.



Comply to GDPR and CCPA.

Product

Improved Product Adoption, Optimised DAU/WAU/MAU, Improved Time to Value, Increased # of PQLs & PQAs, Increased Virality



Analyse feature importance, usage and impact.



Build key product metrics without SQL, nor coding.



Easily create customer segments based on any product interaction.



Comply to GDPR and CCPA.

Build revenue playbooks based on how people use your product

Stop crunching CRM records and data sheets once a month, to find risks and opportunities. Organise your workflows around real-time PQL signals, playbook actions, and customer data from across your stack.

 Work in the tools you already know and use
 Give easy access to product data
 PQL intelligence and actions, the moment it happens
 All point'n'click, no SQL or coding needed

Check out our use cases 

Detect which leads are hot. Sell more with less effort.

Stop wasting time on unqualified leads. Look out for promising product qualified leads that trigger specific buying signals, and make more meaningful calls, knowing which features they're interested in.

 Get prioritized call lists, sorted by likelihood-to-buy
 See unified view of each account and their users
 Get cases with follow up tasks in your team inbox
 Get tasks and product data in your existing CRM

Check out our use cases 

Easily test new PLG strategies and improve conversions

Try out new PQL conditions, assign different engagement variations, and monitor how conversions progress over time.

 See which features are most frequently used
 Quickly test new PQL conditions and actions
 Prove which engagement playbooks work best
 All point and click, no code required

Check out our use cases 

Onboard. Monitor product usage. Reduce churn, proactively.

Keep track of each individual user and account at scale, and get notified on expansion and cross-selling opportunities. Identify those who are at risk of churning, and pro-actively reach out to them.

 Get notified on churn risk and expansion opportunities
 Get cases with follow up tasks in your team inbox
 See all account and user activities in one place
 Collaborate with sales and marketing thru quick actions

Check out our use cases 

Convert more through hyper-personal automations

Target the right audience at the right time with the right message. Your existing automations get power-boosted with customer engagement metrics.

 Automatically add PQLs to engagement automations
 Get product usage data in your existing marketing tools
 Lower customer acquisition costs‍

Check out our use cases 